If you notice that your website is not working, please use the following steps to diagnose the problem.
- If the domain is paroaspat activated, check in whois if it has set the nameservers received from Ebzor, a quick whois service for this check is http://whois.ws.
- If the domain has been hosted for a long time, then test if the server will respond, access from Windows the START button and then Run, in the command box write ping domain-tau.ro. If you do not receive a response from the server and the Time Out message appears, check from an external connection if the site is working, we recommend the following link: http://tools.pingdom.com/ping/
If on that link the IP answers OK, then it is possible that there is a connection problem between your computer and the server, in this case contact technical support through a support ticket to check if your IP is blocked in the server's firewall . Or log in to My Ebzor where you can withdraw the money received by the firewall from the My Ebzor front page
An Ip can be blocked for repeated attempts of the wrong password in webmail, pop3, smtp, cpanel or for violating some mod_security rules, its unblocking is done automatically after a few hours or at your request.
If the technical service did not find the IP blocked in the firewall, it is possible that the Internet provider used has interconnection problems with other providers that route to the servers, in this case you can test loading the site from a free proxy, we recommend: http://proxy-romania.info/
If you contact the technical department for IP unblocking, please write your website and the IP from which you do not have access in the support ticket in order to unblock it as quickly as possible.
Sites where you can check from external locations regarding the operation of the site are also:
- http://www.siteuptime.com/users/quickcheck.php
- http://www.watchmouse.com/en/checkit.php
